Pioneering Progress - GCC Services' Expansion into Construction
Agility - GCC Services, a company renowned for its expertise in various industries, including facilities management, has recently ventured into a new business vertical; construction. This expansion began with a construction project in Ivory Coast involving the development of over 60 clinics. Success of this project will determine the potential for further expansion into the construction sector.
However, GCC Services faces several challenges in optimizing their processes and fully leveraging their existing ERP system to support this new business vertical and their operations across multiple countries.
125
Business process maps ’As Is’ mapped
80+
Opportunities identified for improvement
30%
Email traffic reduction
45%
Improvements in digital inventory
Challenge
Tackling Challenges for Construction Excellence
More effective use of ERP System
GCC Services wasn't fully leveraging their existing ERP system across all business areas, limiting their ability to streamline processes.
Integration and Standardisation across Business Areas
GCC Services wanted to increase alignment and integrate processes across different business areas to ensure effective collaboration and coordination.
Process Visibility and Insight
With operations spanning multiple countries and business areas, GCC Services wanted deeper visibility into their processes, and the ability to identify inefficiencies and areas for improvement.
Scalability and Adaptability
As GCC Services expands in the construction vertical, they must address the challenge of scaling their processes, systems, and organisational structure to accommodate growth while maintaining quality and operational effectiveness.
Solution
Crafting Efficiency - Go Managed's Role in GCC Services' Transformation
To address the challenges faced by GCC Services in their construction business vertical expansion, the solution involved engaging Go Managed, specialising in Business Process Reengineering (BPR). Go Managed collaborated closely with GCC Services to comprehensively assess their existing processes and implement strategic improvements.
Through BPR, Go Managed facilitated a systematic analysis and redesign of GCC construction Services' operations, aligning them with industry best practices and optimising the utilisation of their ERP system.
We engaged Go Managed to carry out a business process re-engineering project for our construction business which was spread across a number of countries. Working with Nas and Kai was a great experience from start to finish we came out of this exercise with a full appreciation of what we need to do to improve our operations and most importantly our bottom line. I would not hesitate to recommend Go Managed they are a professional company that delivers when it counts.
Adam Lalani
CIO at GCC Services
Outcome
The Impact of the Construction Transformation
Enhanced Operational Efficiency
By optimising and redesigning processes, GCC Services experienced improved operational efficiency. This resulted in reduced cycle times, minimised waste and rework, and increased productivity across their construction operations.
Streamlined Workflows
Through the identification and elimination of bottlenecks and non-value-added activities, the solution lead to streamlined workflows. This ensured smoother coordination and handoffs between different departments and stakeholders involved in the construction projects.
Improved Customer Satisfaction
The enhanced processes and increased operational efficiency contributed to improved customer satisfaction. Timely project completion, accurate deliverables, and superior service quality strengthened customer relationships and loyalty.
Cost Savings
Streamlining processes and eliminating inefficiencies lead to cost savings. GCC Services reduced operational costs, optimised resource utilisation, and minimised errors and rework, ultimately enhancing their bottom line.
Better Data-driven Decision-making
By leveraging their ERP system effectively and gaining deeper insights into their processes. Access to accurate and timely information helped management make deeper strategic choices, identify trends, and seize growth opportunities.
Scalability and Adaptability
The optimised processes, standardised workflows, and enhanced cross-functional integration can provided GCC Services with a scalable foundation. This allowed them to expand their construction operations while maintaining flexibility and adaptability to changing market dynamics.
Continuous Improvement Culture
The business process reengineering initiative fostered a culture of continuous improvement within GCC Services; By embedding the mindset of identifying and addressing inefficiencies, the organisation sustains ongoing process enhancements and drives a culture of operational excellence.