Fortifying Public Libraries through a Windows 10 Upgrade
Kensington and Chelsea proudly host a network of free public libraries, catering to diverse needs and age groups with an array of services, activities, and events. These libraries play a pivotal role in fostering community engagement and providing valuable resources. A cornerstone service offered by these libraries is computer access and internet availability, an essential component in today's digital age.
Recognizing the vital role of technology, the Royal Borough of Kensington and Chelsea (RBKC) embarked on an ambitious project to amplify this key service. The objective was clear: to not only upgrade their public library devices to Windows 10 but also to implement a sophisticated solution that would enhance device management and elevate the overall user experience. This compelling endeavour saw RBKC partner with Go Managed, to transform the library experience into something truly exceptional.
250+
Devices Replaced
70%
Reduction in loading times
40%
Reduction in device troubleshooting
20%
Enhanced Productivity
Challenge
The challenges were multifaceted. Outdated devices were plaguing the user experience, and the laborious process of upgrading individual machines was both time-consuming and resource-intensive.
The existing solution was unable to keep up with the demands, resulting in frustratingly slow experiences for users. Furthermore, managing devices across multiple libraries proved to be a logistical nightmare, consuming valuable staff time that could have been better utilized elsewhere.
Working with Go Managed Ltd. was a pleasure for us. We sought their assistance with the upgrade of our libraries' public devices to Windows 10 and the deployment of a solution for public access. Their expertise and professionalism truly shone through, and we were delighted by the seamless process. It offers a user-friendly interface and simplified management, greatly enhancing the overall experience for both our staff and library visitors. Even our pen testers expressed their satisfaction with the deployment, which further attests to the high quality of their work. Go Managed Ltd. provides great IT services, and we heartily endorse them. Their work has made our library an even more effective and interesting space for our neighbourhood to enjoy.
Marcus Michel
Library Systems Manager at RBKCSolution
Migrating to Windows 10 and Implementing Centralized Device Management
Enter Go Managed, the catalyst for change. Recognizing the need for an all-encompassing transformation, we orchestrated a comprehensive solution. Out with the old and in with the new – new devices replaced outdated ones, instantly revitalizing the library experience. We introduced a fresh Windows 10 image.
However, it was the device management solution that truly stole the show. A robust and efficient management system empowered RBKC to oversee devices across libraries from a single, user-friendly interface. This ensured smoother operations, reduced downtime, and quicker support responses.
Outcome
The impact of this partnership was nothing short of remarkable. RBKC's libraries experienced a rejuvenation, thanks to faster devices and a seamless user experience. Staff members could now allocate their time to more meaningful interactions with patrons, fostering a more engaging community environment.
User complaints diminished, replaced by commendations for the newfound speed and convenience. RBKC's public libraries transformed into vibrant hubs of knowledge and connectivity.
Conclusion
We proved to be a pivotal partner, seamlessly bridging RBKC's aspirations with transformative action. Our expertise, dedication, and innovative approach not only upgraded devices but uplifted an entire community. With the Windows 10 upgrade and intelligent device management, the local library experience has been elevated to new heights